Questions in Categories
How to view the list of numbers, the balance of which I control, or to disconnect one of the numbers?
To see what numbers you control, call *123*32# and select “Yakontrolyuyu”. Next, choose the number from the list, on which you no longer want to receive the low balance warning, and confirm your disconnection request.
How to disable the "Balance Control" service if I do not want other subscriber to learn about a low balance on my account?
To do this, call *123*32# and select “Menekontrolyuyut'”. Then choose the number for which you wish to deactivate the service and confirm your disconnection request. After that, the other party will not be able to receive notifications about low balance on your account.
How to refill the other subscriber’s balance from your phone using a scratch card?
To top up another subscriber’s balance using the scratch card, dial the following combination:
or call 111 and follow the informant’s prompts.
Learn the other ways to top up the account balance on the "Refill" page.
In what cases it is impossible to control the balance of another subscriber?
You will not be able to receive the low balance warnings in respect of another subscriber’s number in the following cases:
1. The subscriber has not confirmed your request for "Balance Control" service activation.
2. The subscriber’s number receives corporate services. The corporate number balance cannot be controlled according to the service conditions.