Roaming for everyone

roaming

Simple and affordable, no need to activate and set up!


Use calls, Internet and SMS when it is needed — affordable roaming tariffs are applied automatically.


Dial *108#1.png to check the remaining of services.


New service "Roaming Online" - 500 MB for 7 days

DETAILS


If you plan to use roaming, there should be a sufficient amount of money on your balance to pay for corresponding package.


Service packages are provided separately for calls, SMS and mobile Internet. Service fee for each service package is automatically charged in the day of use – in the first second of the first call in the day, first SMS or when starting to use the first byte during the data transmission-reception session. Provided package is valid till the end of the day according to Kyiv time (till 23:59:59). After the exhaustion of the services provided within the package, next package of corresponding services is automatically provided.


SMS within the package are used when sending SMS to all mobile networks in the world. Minutes within package are applied to calls to Ukraine, the country of visit, as well as any incoming call. The price for outgoing calls to other countries (except Ukraine and the country of visit) - 50.00 UAH/min. There are no subscription fee, connection fee and other additional payments. Tariffs include all taxes and are provided as of 07.03.2017. Provided to all lifecell subscribers automatically in listed above countries without necessity to order any services.

questions and answers

 

How to contact call-center and which other useful numbers exist in roaming?

To contact call-center in roaming the following number in international format should be used: +380-63-5433-111 (call is free of charge from roaming).

In some countries (that is indicated in the note on tariffs for the relevant country) outgoing call can only be made in the following way: *131*{country code} {code of city or mobile network} {telephone number}#CallButton. In this case to contact call-center the following format should be used: *131*380635433111# CallButton (the call from roaming is charged).

Also, the following useful numbers are used:

Number Service
*111#1.png Check the account balance
40121.png Voice menu to top up an account balance with a bank card fee of charge
*161#1.png Your phone number and tariff plan
*121#1.png Check the remaining volumes of services, which are provided by tariff plan or additionally ordered (balance of bindle minutes, SMS, Internet MB etc.), and the number validity
*112#1.png Menu of managing the activated services in which you can find a list of active service, their validity, and disable the services
*123#1.png Menu of convenient activation of additional services
*133#1.png Menu to change the language of information SMS from lifecell
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What does network selection mean?

As a default, automatic network selection is used in mobile devices. In this mode in roaming mobile device can perform registration in any mobile network, whose signal strength is most powerful. Also, in this mode mobile phone may change registration and move from one network to another without any actions from user.


After selecting a network manually, the phone will only use a selected network. If at any time the network is unavailable, the screen will read "No service”, and you won’t be able to make calls, send SMS or use an Internet access in this carrier’s network. This may mean that you are in a place where there is no carrier’s signal or the signal is weak. In this case, we recommend restarting your phone (turn it off and back on again) and repeat the operator search manually. If the signal is unavailable in this place, repeat the network selection, having moved to the areas where the carrier’s signal is stable.


"lifecell" is not responsible for the operation of foreign carriers in the networks where you get registered in a foreign country.

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How to check and disable barrings, which are set for my number?

To check for barrings on making/receiving calls, sending/receiving SMS or Internet use in your phone menu follow phone’s instructions or user one of the following codes:

Type of barring

Managing barring

Combination

Outgoing calls and SMS

Service status inquiry (turned on/off)

*#33*#1.png

Cancellation

#33*<password>#1.png

Incoming calls and SMS

Service status inquiry (turned on/off)

*#35*#1.png

Cancellation

#35*<password>#1.png

Outgoing international calls and SMS

Service status inquiry (turned on/off)

*#331*#1.png

Cancellation

#331*<password>#1.png

Incoming international calls and SMS

Service status inquiry (turned on/off)

*#351*#1.png

Cancellation

#351*<password>#1.png

Cancel all types of barrings of calls and SMS

Cancellation

#330*<password>#1.png

Where <password> is 4 numbers set by a subscribers on their phone.

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How is call diversion charged in roaming?

Only unconditional call diversion, i.e. diversion of all calls, needs no additional charge roaming. When a call diversion is enabled on condition of "No Answer", "Not Available" or "Busy", such a diverted call will be charged as two calls, i.e. an inbound roaming call and an outbound roaming call.


NB!Diversion on condition of "Busy" means that if you talk to someone on the phone and don’t have an activated call hold service, instead of "busy" beeps, the inbound call will be automatically diverted to the predefined phone number, i.e. a conditional call diversion will take place. Also, when an inbound call is rejected by pressing the end call, the call will be automatically diverted to the answering machine, i.e. a conditional call diversion will take place. Such a call will be charged as an inbound roaming call and an outbound roaming call.


To cancel all types of call diversion, dial ##002#1.png and press the call button

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How to check and refill the account balance in roaming?

To verify the account balance, dial *111#1.png and press the call button. The request is free.


Going on a trip, buy a spare scratch card (refill card) for the case when you need to refill your account while abroad. If you don’t have a scratch cards with you, you can always top up the account balance with your Visa, Visa Electron and Master Card via the Internet as follows:

  • At lifecell website in «Refill» section (without fee!)
  • Via Мy lifecell mobile app, which we recommend you to install before leaving. It is available for phones based on iOS and Android.
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Can I use bonuses in roaming?

No. Services in roaming are billed from the main account only; the bonus funds, minutes, messages and MB are not valid while in roaming.

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In which format should I dial the phone number?

While abroad, except China and some other countries1

+ {country code} {code of city or mobile network} {telephone number}

For example, to make a call to lifecell call-center you should dial:

+380635433111 (free of charge from roaming), where

«+» - is an international prefix (rules of dialing "+" can be found in your telephone manual),

380 – country code of Ukraine,

63 – code of lifecell mobile network (63, 73 or 93),

5433111 – telephone number.

1In some countries (that is indicated in the note on tariffs for the relevant country) outgoing call can only be made in the following way: *131*NUMBER#CallButton.

In this case «NUMBER» should be dialed in an international format, but without a plus before the country code:

*131*{country code} {code of city or mobile network} {telephone number}#CallButton

For example, to make a call to lifecell call-center you should dial:

*131*380635433111#CallButton (the call from roaming is charged).

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Which is the price for MMS in roaming?

When sending MMS in roaming to Ukrainian numbers the tariff will consist of the following parts:

  • Price for sending outgoing MMS to Ukrainian numbers in accordance with your tariff plan.
  • Price for Internet traffic, which is sent/received via MMS, according to country of stay.

When sending MMS in roaming to foreign numbers the tariff will consist of the following parts:

  • Price for sending outgoing MMS to foreign countries: 5.00 UAH (incl. VAT and Pension tax).
  • Price for Internet traffic, which is sent/received via MMS, according to country of stay.

When receiving MMS in roaming from any number the tariff will be equal to the price for Internet traffic, which is sent/received via MMS, according to country of stay.

Price for Internet traffic, which is sent/received via MMS, according to country of stay.

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Additional services for roaming

Free 100 MB for BiP app in 35 countries!


Roaming within the fastest networks in the world!

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