Smart Family Tariff Plan

description How to subscribe questions and answers

Advantages

Tariff plan is available on eSIM

from 300 UAH / 4 weeks

Estimated cost – UAH/day*

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Are you a lifecell subscriber?

No, buy a starter package

Please, select an option you want to order

S-bundle

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M-bundle

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L-bundle

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Reorder

Are you a lifecell subscriber?

Yes, log in No, buy a starter package

Tariffs are quoted in UAH including VAT and duty to PF.

Take care of your family in a simple way – consolidate your family and friends in a "Smart family" group and use the Internet, minutes and SMS jointly. Be sure that everyone is connected!

Optimize the family costs and control the budget – set the limits for use of a shared service bundle to the group members.

Bundle / 4 weeks	S	M	L
Internet	20 GB	30 GB	50 GB
lifecell minutes	Unlimited	Unlimited	Unlimited
Calls to other numbers within Ukraine, min	500	750	1500
SMS to mobile numbers within Ukraine	500	1000	1500
Maximum quantity of "Smart Family" numbers	5	5	5
Social Networks (Facebook, Instagram, Twitter)	-	^Free1	^Free1
BiP messenger	Free	Free	Free
Price, UAH	300	350	450
Estimated cost, UAH/day*	10,71	12,50	16,07
Service bundle change	*253#
To order a 4-week service package before its expiry	*700#
Inviting the group members and managing the connected numbers	*250# or my.lifecell.ua

* Estimated cost per day of service package is the approximate cost calculated for 1 day of service package by dividing the cost of such service package by the period of its validity (number of days) and rounded up to kopecks. The estimated cost per day is provided for informational purposes only with the aim to allow consumers to match the cost of different service packages and cannot be paid separately; payment of the service package cost can only be made in full.

Forgot to pay for your 30-days bundle?

We give the opportunity to make calls within the "Smart Family" for 3 days free²

Use
Member		Bundle
	All lifecell subscribers can be members		The bundle is common for all numbers in the group.
Payment		Limits
	A 4-week bundle or a daily bundle is paid by the initiator only. The minutes, SMS, and Internet over the service bundle, as well as additionally ordered services are paid separately from each number account.		When required, the main number can set limits for the group to use a common service bundle. To set the limits, dial*250# or my.lifecell.ua

STEP 1. To become an initiator, get a "Smart Family" bundle or migrate from your current tariff plan via *253# .

STEP 2. To invite members, dial *250# .

STEP 3. The invited number shall confirm joining the group after receiving an SMS.

Limits management

For quick limit setting for 4-week bundled services, dial the following combinations, where Y stands for limit value:

*250*1*380Х3ХХХХХХХ*Y# — Internet (amount of megabytes)
*250*2*380Х3ХХХХХХХ*Y# — Minutes for calls to other operators
*250*3*380Х3ХХХХХХХ*Y# — SMS

For quick cancelation of limits of connected numbers:

*250*1*380Х3ХХХХХХХ# — Internet
*250*2*380Х3ХХХХХХХ# — Minutes for calls to other operators
*250*3*380Х3ХХХХХХХ# — SMS

To new subscribers

1. Buy the Universal Starter package in our online store or in stores of lifecell or partners.

2. Activate the SIM card just dial 111.

3. Activate "Smart Family" tariff plan with the most preferable for you self-service channel:

by the link - s.lifecell.ua/sp link (make sure that Wi-Fi on your smart device is off)
by personal cabinet at my.lifecell.ua
by short code *141#
calling to 5433
Or use the short codes to connect the tariff plan: *253#.

To existing subscribers

For tariff plans with the higher cost of the bundle of services – 75 UAH (all taxes included).

For tariff plans with the lower cost of the bundle of services – free of charge.

If you have debt on account, migration to any tariff plan isn’t available until full debt repayment.

Call from your mobile phone

*253#

Call the call center

0 800 20 5433

free from landline numbers

5433

from mobile

Can’t find what you’re looking for?
See answers to frequently asked questions below:

How to set the limits?

If desired, the initiator may set limits for the group to use the joint bundle. To set the limits, dial *250# or set the same at my.lifecell.com.ua

Did we answer your question?

What happens if the initiator fails to pay for a 4-week bundle?

Do not worry, all members of "Smart Family" group are provided free calls for three days.

When there is not enough finds on the account for the initiator to pay for the bundles, the standard tariffs shall apply to all: unlimited calls to lifecell – 7 UAH/day per call; calls to the other networks – 1,25 UAH/min; SMS - 4 UAH/10 SMS till the end of the day; Internet – 6 UAH/250 MB or 0.50 UAH/MB when there is no 6 UAH on the account.

The standard tariffs are paid from the account of each number separately.

Did we answer your question?

How to create a "Smart Family" group?

1. Purchase and activate "Smart Family" starter pack or change your plan by dialing *253#
2. Now your phone is an initiator, and you can invite your family and friends to the "Smart Family" group.

Who uses the service bundle?

The bundle is common to all numbers in the group.

Did we answer your question?

Who pays for what in "Smart Family" group?

The 4-week bundle or a daily bundle is paid by the initiator.

The minutes, SMS, and Internet over the service bundle over ordered additional services are paid separately from each number account.

If the author changes the tariff plan, the group members shall be charged standard tariffs without the possibility of ordering the bundles. However, any member can initiate a new "Smart Family" group by dialing *253#or migrate to any other tariff plan.

What tariff will be charged to the group?

After joining the group, the members change their tariff plan and are serviced at "Smart Family" basic tariffs.

How to exclude a member from the group?

You can exlucde a person from the group by dialing *250# or at my.lifecell.com.ua

Did we answer your question?

Whom can I invite to "Smart Family" group?

The members can be all lifecell subscribers receiving individual prepaid services.

Can I connect a tablet or another gadget to the group?

Yes, you can connect not only phones, but also the other devices, i.e. tablets, routers, modems, to the group.

How to invite to "Smart Family" group?

Dial from your phone *250# and select "Number management/Connect the number" or go to my.lifecell.com.
The subscriber whom you invite must confirm the request within two days after receipt of an SMS invitation by dialing *250#.
After confirmation, you will receive an SMS on numbers connection to the group.

Full conditions

If the 4-week fee is not paid, the daily bundles are activated:

Fee for daily bundles is charged every calendar day regardless of the fact of using services and amount of services received.

Daily bundle	S	M	L
Internet	500 МB	750 МB	1000 МB
lifecell minutes	Unlimited	Unlimited	Unlimited
Minutes to other networks	10	25	35
SMS to mobile numbers within Ukraine	50	100	150
Price, UAH/day	18	20	22

If the initiator changes the plan, the standard tariffs of "Smart Family" tariff plan shall be applied to the members without the possibility of ordering the bundles. However, any member can become an initiator and create a new "Smart Family" group by dialing *253# or migrate to any other tariff plan.

The standard tariffs over the bundles or tariffs in the event of an insufficient amount on the account to pay for the bundles for an initiator and members are as follows:

Standard Tariffs
Calls to lifecell	UNLIMITED 7 UAH/day of a call³
Calls to other networks in Ukraine	1,25 UAH/min
Internet connection	12 UAH for 500 MB or 6 UAH for 250 MB⁴
SMS within Ukraine	4 UAH/10 SMS
BiP Messenger	Free
International calls
Tariffs in roaming

Starting from August 10, 2022, subscribers who were excluded by the Initiator from the Smart Family group will be transferred to the terms of the "Flat" tariff plan in 7 days. More details about the tariff here.

The tariff is valid throughout Ukraine.

Provision of telecommunications services in the temporarily occupied territories and certain areas in which the public authorities temporarily do not exercise or do not fully exercise their powers may be limited or impossible due to the circumstances beyond the carrier’s influence and control.

The tariffs are inclusive of all taxes and fees.

¹You can use social network Facebook without any limits, without additional cost, or spending the bundle megabytes!

For this, please use only official apps for tablets and smartphones or mobile or Web version of the social network websites.

Free use of social network is provided by virtue of payments. If the monthly fee under the tariff plan is not paid, the received/transmitted data when using social network will be charged according to the tariff plan.

³During the first outbound call within lifecell network during the day, a one-time fee in this amount of 7 UAH/day will be charged. All other calls within lifecell network during the day will cost 0 kopecks. You pay only on the day of the call. The fee can be paid from main account and/or using the bonuses. In the absence of 7 UAH on the account, the calls to lifecell will be charged at standard tariffs.

⁴The Internet access is charged and provided as 500 MB for 12 UAH or 250 MB for 6 UAH if there is less than 12 UAH on the balance. The provided Mbytes can be used during the current day. An unlimited number of additional bundles are available daily. In case there are less than 6 UAH on the balance, the tariff for Internet access is 0,50 UAH/MB.

In the event of migration to other tariff plan, the paid 4-week service bundle shall be kept for the group initiator, and the group members shall be charged at standard tariffs.

Price per minute for call forwarding to other networks is 1,00 UAH.

Redirected calls are charged based on a tariff of outcoming call depending on the direction. For redirected calls to lifecell numbers additional fee is charged – 0,50 UAH per call.

Detailed charging terms

The tariff plan is launched on June 09, 2016.

The tariff plan conditions are as of August 10, 2022.

Detailed charging terms, minimum period and additional terms of service providing that refer to this tariff plan.