Questions in Categories

How to check and refill the account balance in roaming?

To verify the account balance, dial *111# and press the call button. The request is free.

Going on a trip, buy a spare scratch card (refill card) for the case when you need to refill your account while abroad. If you don’t have a scratch cards with you, you can always top up the account balance with your Visa, Visa Electron and Master Card via the Internet as follows:

At lifecell website in «Refill» section (without fee!)
Via Мy lifecell mobile app, which we recommend you to install before leaving. It is available for phones based on iOS and Android.

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Can I use bonuses in roaming?

No. Services in roaming are billed from the main account only; the bonus funds, minutes, messages and MB are not valid while in roaming.

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In which format should I dial the phone number?

While abroad, except China and some other countries¹

+ {country code} {code of city or mobile network} {telephone number}

For example, to make a call to lifecell call-center you should dial:

+380635433111 (free of charge from roaming), where

«+» - is an international prefix (rules of dialing "+" can be found in your telephone manual),

380 – country code of Ukraine,

63 – code of lifecell mobile network (63, 73 or 93),

5433111 – telephone number.

¹In some countries (that is indicated in the note on tariffs for the relevant country) outgoing call can only be made in the following way: *131*NUMBER#CallButton.

In this case «NUMBER» should be dialed in an international format, but without a plus before the country code:

*131*{country code} {code of city or mobile network} {telephone number}#CallButton

For example, to make a call to lifecell call-center you should dial:

*131*380635433111#CallButton (the call from roaming is charged).

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How can I save money on communication services during my trips abroad?

To save on communication services during my staying abroad we recommend to join «Easy roaming», having selected the most convenient variant for you (for 30 days or permanently). Being abroad in 58 countries with «Easy roaming» you enjoy chip calls from 2,49 UAH/min, chip Internet - from 0,29 UAH/Mb, the connection fee is not charged. The lifecell subscribers in Ukraine can call the lifecell subscribers in roaming with the rate of 0 UAH/min.

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Why is it necessary to select a network of a roaming operator manually if I use “Easy roaming” service while staying abroad?

The cheap rates according to «Easy Roaming» terms are valid only for the specific networks of the roaming-partners. The list of the roaming partners in different countries you can find in the description of «Easy Roaming». Thus having come abroad you must register you phone in the necessary network manually.

After you have selected the network manually the telephone will use this network. If the network is unavailable the words “No service” will be displayed. It can mean that you are at the place where the signal is absent or weak. In this case we recommend to restart you telephone (turn it off and turn it on) and to reconnect manually. If the signal is still absent, re-select the network having changed the location to the place where the signal is stable.

If the operator adjusted the automatic connection abroad, the telephone will connected to the network which signal is the strongest and can automatically switch from one network to another. In this case the rates of the calls, SMS are regulated by the terms of either «Easy Roaming» service or standard roaming rates.

Astelit, LLC is not liable for the operation of the foreign operator which network you are registered in being abroad.

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How can I set the correct network of the roaming operator for “Easy roaming”?

Use the video instructions for your telephone. If your telephone is not in the list, we recommend to use the Manual for your phone.

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Why I cannot connect to the necessary network of the roaming operator?

It can mean that you are at the place where the signal of this operator is absent or is weak. In this case we recommend to restart you telephone (turn it off and turn it on) and to reconnect manually. If the signal is still absent, re-select the network having changed the location to the place where the signal is strong.

Astelit, LLC is not liable for the operation of the foreign operator which network you are registered in being abroad.

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How can I avoid undesired expenses while staying abroad?

To use roaming and to avoid the undesired expenses during the trips abroad before the departure abroad follow the range of the simple recommendations:

select a favorable roaming offer in a country you are heading to,
get acquainted with the standard tariffs for the roaming mobile services in this country,
make sure that you have sufficient money at your main account to use roaming,
make sure that there are no restrictions installed on your telephone regarding the calls, SMS or Internet and if any cancel them. To cancel all restrictions for the calls dial the combination #330*0000# and the call-button.
сheck the Internet settings and automatic program updating via the Internet at your smartphone to prevent the undesired expenses as the smartphone can use Internet traffic to update the software without you knowing,
сarefully check and if necessary cancel all active forwarding for your number. Please, pay attention, that active forwarding on the provisions «No answer», «Unavailable» or «Busy», the rate for such forwarded call will be as for two simultaneous calls namely the incoming call in roaming and outcoming call in roaming. To cancel all forwarding, dial ##002# and push the call-button.

Have nice trips with lifecell!

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How to check and refill the account balance in roaming?

To verify the account balance, dial *111# and press the call button. The request is free.

Going on a trip, buy a spare scratch card (refill card) for the case when you need to refill your account while abroad. If you don’t have a scratch cards with you, you can always top up the account balance with your Visa, Visa Electron and Master Card via the Internet as follows:

At lifecell website in Refill section. No fee for refill is charged.
Via My lifecell mobile app, which we recommend you to install before leaving. It is available for phones based on iOS and Android.

How can I contact lifecell Service Center representative while staying abroad?

Call at +38 063 543 31 11.

The cost of the call is equivalent to the cost of the call to Ukraine and according to the applicable roaming rates.

How to call from the lifecell number when you are abroad?

While abroad, dial the phone number in international format:

+ <country code>< code of the city (mobile network code)><telephone number>.

For example, to call the lifecell Customer Support Center, dial +380635433111, where "+" is an international prefix*,

380 is the code of Ukraine,

63 63 is lifecell network code (63 або 93),

5433111 is a phone number.

* See the rules of dialing a "+" symbol in the manual for your telephone.

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How can I contact the lifecell Customer Support representative while staying abroad?

Call at +380635433111. The cost of the call is equivalent to the call in Ukraine according to the applicable roaming tariffs.

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How to check if the "Easy Roaming" service is activated?

Dial the combination *112# and then click "Active Services". If the service is currently activated on your phone, it will be displayed in the list.

To activate "Easy Roaming" service, dial *141*3#.

Useful numbers in roaming

Check the balance	*111#
Voice menu to refill your account with a bank card without comission	4012
Your phone number and tariff plan	*161#
Check the balance of the services, which are provided upon your tariff plan conditions or additionally activated services (bundle minutes remaining, SMS, MB of Internet and others)	*121#
Management menu of the activated services that will help you to find out the list of activated services, their validity, as well as the possibility to deactivate them	*112#
Menu of convenient activation of additional services	*123#
Menu of informational SMS from lifecell language change	*133#

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What is the network selection?

After selecting a network manually, the phone will only use a selected network. If at any time the network is unavailable, the screen will read "No service” (No service), and you won’t be able to make calls, send SMS or use an Internet access in this carrier’s network. This may mean that you are in a place where there is no carrier’s signal or the signal is weak. In this case, we recommend restarting your phone (turn it off and back on again) and repeat the operator search manually. If the signal is unavailable in this place, repeat the network selection, having moved to the areas where the carrier’s signal is stable.

After you enable the automatic carrier selection mode, the phone will be connected to the network, the signal of which is strongest and can automatically switch from one network to another.

LLC "lifecell" is not responsible for the operation of foreign carriers in the networks where you get registered in a foreign country.

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How the carrier’s name will be displayed on the screen of my phone while in roaming?

There may be different options of displaying the carrier’s name on the phone. To learn how the carrier’s name can be displayed on the phone in a chosen country, check the attached file.

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How to check and refill the account balance in roaming?

To verify the account balance, dial *111# and press the call button. The request is free.

Going on a trip, buy a spare scratch card (refill card) for the case when you need to refill your account while abroad. If you don’t have a scratch cards with you, you can always top up the account balance with your Visa, Visa Electron and Master Card via the Internet as follows:

At lifecell website in Refill section. No fee for refill is charged.
Via My lifecell mobile app, which we recommend you to install before leaving. It is available for phones based on iOS and Android.

Did we answer your question?

Can I use bonuses in roaming?

No. Services in roaming are billed from the main account only; the bonus funds, minutes, messages and MB are not valid while in roaming.

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Contact with the lifecell service center representative from abroad

Call the number +380635433111. The cost of the call equals to the cost of the call to Ukraine accordingly to your existing tariffs in roaming.

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How is call diversion charged in roaming?

Only unconditional call diversion, i.e. diversion of all calls, needs no additional charge roaming. When a call diversion is enabled on condition of "No Answer", "Not Available" or "Busy", such a diverted call will be charged as two calls, i.e. an inbound roaming call and an outbound roaming call.

NB!Diversion on condition of "Busy" means that if you talk to someone on the phone and don’t have an activated call hold service, instead of "busy" beeps, the inbound call will be automatically diverted to the predefined phone number, i.e. a conditional call diversion will take place. Also, when an inbound call is rejected by pressing the end call, the call will be automatically diverted to the answering machine, i.e. a conditional call diversion will take place. Such a call will be charged as an inbound roaming call and an outbound roaming call.

To cancel all types of call diversion, dial ##002# and press the call button

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How to contact call-center and which other useful numbers exist in roaming?

To contact call-center in roaming the following number in international format should be used: +380-63-5433-111 (call is free of charge from roaming).

In some countries (that is indicated in the note on tariffs for the relevant country) outgoing call can only be made in the following way: *131*{country code} {code of city or mobile network} {telephone number}#CallButton. In this case to contact call-center the following format should be used: *131*380635433111# CallButton (the call from roaming is charged).

Also, the following useful numbers are used:

Number	Service
*111#	Check the account balance
4012	Voice menu to top up an account balance with a bank card fee of charge
*161#	Your phone number and tariff plan
*121#	Check the remaining volumes of services, which are provided by tariff plan or additionally ordered (balance of bindle minutes, SMS, Internet MB etc.), and the number validity
*112#	Menu of managing the activated services in which you can find a list of active service, their validity, and disable the services
*123#	Menu of convenient activation of additional services
*133#	Menu to change the language of information SMS from lifecell

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What does network selection mean?

As a default, automatic network selection is used in mobile devices. In this mode in roaming mobile device can perform registration in any mobile network, whose signal strength is most powerful. Also, in this mode mobile phone may change registration and move from one network to another without any actions from user.

After selecting a network manually, the phone will only use a selected network. If at any time the network is unavailable, the screen will read "No service”, and you won’t be able to make calls, send SMS or use an Internet access in this carrier’s network. This may mean that you are in a place where there is no carrier’s signal or the signal is weak. In this case, we recommend restarting your phone (turn it off and back on again) and repeat the operator search manually. If the signal is unavailable in this place, repeat the network selection, having moved to the areas where the carrier’s signal is stable.

"lifecell" is not responsible for the operation of foreign carriers in the networks where you get registered in a foreign country.

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How to check and disable barrings, which are set for my number?

To check for barrings on making/receiving calls, sending/receiving SMS or Internet use in your phone menu follow phone’s instructions or user one of the following codes:

Type of barring	Managing barring	Combination
Outgoing calls and SMS	Service status inquiry (turned on/off)	#33#
Outgoing calls and SMS	Cancellation	#33*<password>#
Incoming calls and SMS	Service status inquiry (turned on/off)	#35#
Incoming calls and SMS	Cancellation	#35*<password>#
Outgoing international calls and SMS	Service status inquiry (turned on/off)	#331#
Outgoing international calls and SMS	Cancellation	#331*<password>#
Incoming international calls and SMS	Service status inquiry (turned on/off)	#351#
Incoming international calls and SMS	Cancellation	#351*<password>#
Cancel all types of barrings of calls and SMS	Cancellation	#330*<password>#

Where <password> is 4 numbers set by a subscribers on their phone.

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How to order an additional service package?

If you need additional minutes for calls, Internet traffic or SMS, dial *108*4# and order one more service.
If you order the service packages on different days, then these service packages are not combined.
If you order a few service packages on the same day, then the volume of minutes, internet traffic and SMS of all packages are combined and provided for the term of validity, selected on the first order. E.g. on one day you ordered 2 Packages of “Roaming 3 days”. Then you will have 30 minutes + 300 MB + 30 SMS for 3 days.

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Can I use “Roaming 3 days” or “Roaming 7 days” service if another roaming service is activated?

If you have an activated service “Roaming online” (on a regular basis) and you want to order “Roaming 3 days” or “Roaming 7 days” services you have to deactivate the service “Roaming online”: *108*7#
If you have an activated package of minutes, internet traffic or SMS within the service “Roaming Puzzle”, you may activate the service “Roaming 3 days” or “Roaming 7 days” only after the whole package of minutes, internet traffic or SMS will be used or expired. Check the remaining: *108*2#

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Can I send an MMS while I am in roaming?

No. Starting from July 8, 2020, the provision of MMS service in roaming was suspended. We recommend using BiP messenger to send multimedia messages.

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Up to 150 employees

More than 150 employees

Questions in Categories

How to check and refill the account balance in roaming?

Can I use bonuses in roaming?

In which format should I dial the phone number?

How can I save money on communication services during my trips abroad?

Why is it necessary to select a network of a roaming operator manually if I use “Easy roaming” service while staying abroad?

How can I set the correct network of the roaming operator for “Easy roaming”?

Why I cannot connect to the necessary network of the roaming operator?

How can I avoid undesired expenses while staying abroad?

How to check and refill the account balance in roaming?

How can I contact lifecell Service Center representative while staying abroad?

How to call from the lifecell number when you are abroad?

How can I contact the lifecell Customer Support representative while staying abroad?

How to check if the "Easy Roaming" service is activated?

Useful numbers in roaming

What is the network selection?

How the carrier’s name will be displayed on the screen of my phone while in roaming?

How to check and refill the account balance in roaming?

Can I use bonuses in roaming?

Contact with the lifecell service center representative from abroad

How is call diversion charged in roaming?

How to contact call-center and which other useful numbers exist in roaming?

What does network selection mean?

How to check and disable barrings, which are set for my number?

How to order an additional service package?

Can I use “Roaming 3 days” or “Roaming 7 days” service if another roaming service is activated?

Can I send an MMS while I am in roaming?

links

documents

articles

Up to 150 employees

More than 150 employees

Questions in Categories

How to check and refill the account balance in roaming?

Can I use bonuses in roaming?

In which format should I dial the phone number?

How can I save money on communication services during my trips abroad?

Why is it necessary to select a network of a roaming operator manually if I use “Easy roaming” service while staying abroad?

How can I set the correct network of the roaming operator for “Easy roaming”?

Why I cannot connect to the necessary network of the roaming operator?

How can I avoid undesired expenses while staying abroad?

How to check and refill the account balance in roaming?

How can I contact lifecell Service Center representative while staying abroad?

How to call from the lifecell number when you are abroad?

How can I contact the lifecell Customer Support representative while staying abroad?

How to check if the "Easy Roaming" service is activated?

Useful numbers in roaming

What is the network selection?

How the carrier’s name will be displayed on the screen of my phone while in roaming?

How to check and refill the account balance in roaming?

Can I use bonuses in roaming?

Contact with the lifecell service center representative from abroad

How is call diversion charged in roaming?

How to contact call-center and which other useful numbers exist in roaming?

What does network selection mean?

How to check and disable barrings, which are set for my number?

How to order an additional service package?

Can I use “Roaming 3 days” or “Roaming 7 days” service if another roaming service is activated?

Can I send an MMS while I am in roaming?

links

documents

articles

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