Questions in Categories
How to check and refill the account balance in roaming?
To verify the account balance, dial *111#
and press the call button. The request is free.
Going on a trip, buy a spare scratch card (refill card) for the case when you need to refill your account while abroad. If you don’t have a scratch cards with you, you can always top up the account balance with your Visa, Visa Electron and Master Card via the Internet as follows:
- At lifecell website in «Refill» section (without fee!)
- Via Мy lifecell mobile app, which we recommend you to install before leaving. It is available for phones based on iOS and Android.
Useful numbers in roaming
|
Check the balance |
*111# |
|
Voice menu to refill your account with a bank card without comission |
4012 |
|
Your phone number and tariff plan |
*161# |
|
Check the balance of the services, which are provided upon your tariff plan conditions or additionally activated services (bundle minutes remaining, SMS, MB of Internet and others) | *121# |
|
Management menu of the activated services that will help you to find out the list of activated services, their validity, as well as the possibility to deactivate them |
*112# |
|
Menu of convenient activation of additional services |
*123# |
|
Menu of informational SMS from lifecell language change |
*133# |
How is call diversion charged in roaming?
Only unconditional call diversion, i.e. diversion of all calls, needs no additional charge roaming. When a call diversion is enabled on condition of "No Answer", "Not Available" or "Busy", such a diverted call will be charged as two calls, i.e. an inbound roaming call and an outbound roaming call.
NB!Diversion on condition of "Busy" means that if you talk to someone on the phone and don’t have an activated call hold service, instead of "busy" beeps, the inbound call will be automatically diverted to the predefined phone number, i.e. a conditional call diversion will take place. Also, when an inbound call is rejected by pressing the end call, the call will be automatically diverted to the answering machine, i.e. a conditional call diversion will take place. Such a call will be charged as an inbound roaming call and an outbound roaming call.
To cancel all types of call diversion, dial ##002# and press the call button
How to contact call-center and which other useful numbers exist in roaming?
To contact call-center in roaming the following number in international format should be used: +380-63-5433-111 (call is free of charge from roaming).
In some countries (that is indicated in the note on tariffs for the relevant country) outgoing call can only be made in the following way: *131*{country code} {code of city or mobile network} {telephone number}#CallButton. In this case to contact call-center the following format should be used: *131*380635433111# CallButton (the call from roaming is charged).
Also, the following useful numbers are used:
| Number | Service |
| *111# |
Check the account balance |
| 4012 |
Voice menu to top up an account balance with a bank card fee of charge |
| *161# |
Your phone number and tariff plan |
| *121# |
Check the remaining volumes of services, which are provided by tariff plan or additionally ordered (balance of bindle minutes, SMS, Internet MB etc.), and the number validity |
| *112# |
Menu of managing the activated services in which you can find a list of active service, their validity, and disable the services |
| *123# |
Menu of convenient activation of additional services |
| *133# |
Menu to change the language of information SMS from lifecell |
How to check and disable barrings, which are set for my number?
To check for barrings on making/receiving calls, sending/receiving SMS or Internet use in your phone menu follow phone’s instructions or user one of the following codes:
Type of barring |
Managing barring |
Combination |
Outgoing calls and SMS |
Service status inquiry (turned on/off) |
*#33*# |
Cancellation |
#33*<password># |
|
Incoming calls and SMS |
Service status inquiry (turned on/off) |
*#35*# |
Cancellation |
#35*<password># |
|
Outgoing international calls and SMS |
Service status inquiry (turned on/off) |
*#331*# |
Cancellation |
#331*<password># |
|
Incoming international calls and SMS |
Service status inquiry (turned on/off) |
*#351*# |
Cancellation |
#351*<password># |
|
Cancel all types of barrings of calls and SMS |
Cancellation |
#330*<password># |
Where <password> is 4 numbers set by a subscribers on their phone.
How to order an additional service package?
- If you need additional minutes for calls, Internet traffic or SMS, dial *108*4# and order one more service.
- If you order the service packages on different days, then these service packages are not combined.
- If you order a few service packages on the same day, then the volume of minutes, internet traffic and SMS of all packages are combined and provided for the term of validity, selected on the first order. E.g. on one day you ordered 2 Packages of “Roaming 3 days”. Then you will have 30 minutes + 300 MB + 30 SMS for 3 days.