Questions in Categories
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- Additional funds
- Special number
- Mobile Payment Service
- Balance check
- Balance transfer
- Pay for my call
- SuperPassword
- Detailed bill (for prepaid subscribers)
- Detailed bill (for contract subscribers)
- Call forwarding
- Balance control
- lifecell video
- Number detection lock
- Hidden number detection
- Reserved SIM
- Voice SMS
- Answering service
- Notify me
- Call me back
- Calls managing
- Data and fax transfer
- Service "My new number"
- Information notifications from lifecell
- Service "SMS to fixed number"
- Service "Convenient replacement"
- Service "My number"
- Service "lifecell loan"
- Service "My number and tariff plan"
- Fixed number
- Service "United bill"
- Useful numbers
- International calls
- Promotions
- SIM-card questions
Why do I fail to make a call to a chosen city or country?
Possible reasons:
- Wrong dialed telephone number. To call abroad, please, dial following such order: + or 00 <code of the country> <code of the city / network> <subscriber’s number>
- There are call restrictions. To deactivate all restrictions, please, dial #330*0000# and press the call-button.
The list of the special (exotic) international directions with specific tariffs applied
Important information for consumers
The servicing of customers/subscribers in the lifecell stores as well as the products realization is performed by LLC "lifecell" partners.
LLC "lifecell" is not a manufacturer or a seller of the product and doesn't execute the servicing (including during the warranty period).
When does the call tariffication start?
The tariffication starts from the moment of setup with the dialed number, which is the moment of the answer of the other part or the moment of turning on the equipment, the signal of which equals to the answer of the subscriber (modem, fax, voicemail machine, voice mailbox, automatic caller's number identification etc.).
What is the price for calling to a satellite phone?
There is a single tariff for satellite operators (for example: Iridium, Inmarsat, Thuraya):
- outgoing call – 150,00 UAH/min.
How to call abroad?
To call abroad dial:
+ or 00 (country code) (city code) (subscriber number)
For example, to call to London, dial +44 20 XXX XX XX or 00 44 20 XXX XX XX, where:
- + or 00 – dialing code for international calls,
- 44 – code of United Kingdom,
- 20 – code of London,
- XXX XX XX – subscriber’s phone number.
