Questions in Categories

 
How can I send the “Call me back” request?

How can I send the “Call me back” request?

«Call be back» service can be used if necessary to call and there are no sufficient funds on the account and you have no possibility to refill it. Using this service you can ask the other subscriber to call you back. You can do that using one of the following means:

  • dial *123*3*380ХХХХХХХХХ# and push the call-button, where 380ХХХХХХХХХ is the number of the subscriber you want to send SMS with the request to call you back.
  • Send SMS with 3[spacebar]380ХХХХХХХХХ at 123.
  • call *123#, choose «Na zviazku» category, then «Peredzvony meni» and specify the number of the subscriber you want to send the request to call your back in the format 380ХХХХХХХХХ.
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How can I check the credit balance?

How can I check the credit balance?

To check the available credit balance, please, call *111#. To check the amount used and due amount, please, call *111*111#

 
Why do I fail to use “DODATKOVI HROSHCHI” (“ADDITIONAL FUNDS”) service?

Why do I fail to use “DODATKOVI HROSHCHI” (“ADDITIONAL FUNDS”) service?

"Dodatkovi Hroshchi" service is provided within the following obligatory conditions. Please, check if your number corresponds to them:

  • the number is maintained within lifecell network during more than 90 days
  • the account was refilled for 80 UAH and more during the last 60 days.
 
How can I order additional funds with "Dodatkovi hroshi” service?

How can I order additional funds with "Dodatkovi hroshi” service?

If you have no money on your account and have no possibility to refill it you can obtain the additional 20-350 UAH under "Dodatkovi Hroshchi" service. This money can be used to pay for any lifecell services. To order the service, call *117*1#. Using the "Dodatkovi hroshchi" service you can additionally receive 20 - 350 UAH automatically each time you do not have sufficient money on your account having repaid it during the next refilling if you used such money.

The payment for the service makes from 5,00 UAH (with VAT and pension fee) and is deducted together with the funds used immediately after the next refilling.

 

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