Questions in Categories
How can I check the balance?
To check the balance of the account, please, dial *111# and press the call-button.
To check the balance of the service packet, please, dial *121# and press the call-button.
How can I check the bonus account balance?
To check the bonus account balance, dial *111# and push the call-button.
Where can I find the details about account transactions?
To control the expenses and to manage services we developed the self-service system «My lifecell», and mobile app «My lifecell» for Iphone and Android. Having become the user of «My lifecell», you’ll obtain a free access to any functions and information such as:
- report of expenses for the calls and services made during a month (total for each expenses line)
- review of the balance and the services under the tariff plan
- change of the tariff plan
- connection and disconnection of the additional services for chip SMS, Internet, international calls, etc
- call forwarding and restrictions to specify the number
- management of the advertising and information notices from lifecell
How can I check the paid services connected to my number?
To check the paid services connected to your number, dial *112# and push the call-button. Using the menu you can find out:
- a list of the active services and the service to be paid for
- the cost of the services, validity period and prolongation date
- including to disconnect services you do not want to use further.
How can I control the balance of my friends and relavives?
Use the free service "Balance Control" to be able to learn about low account balance of your family and to replenish their account timely. After the service is connected you’ll receive SMS each time the balance on the main and the bonus account of the subscriber makes less than 5 UAH an less than 1 UAH.
To connect dial the combination:
*123*31*380Х3ХХХХХХХ# and push the call-button, where 380Х3ХХХХХХХ is the number of the other subscriber whose balance you want to check.
Then the other subscriber receives SMS with the details of the service and the instructions how to confirm or decline the request to check the balance. To connect service the subscriber must confirm the request during 3 hours.
To check the numbers you control or whom you provided the access to control the balance of your account, call *123*32#.
To disconnect the service or to delete one of the numbers you control, call *123*32#.
You can connect maximum 5 other subscribers whose balances you want to control.
You can find detailed information about the service here.
What is bonus account?
Each subscriber has two accounts: their main account which tallies the money deposited by the subscriber to pay off the services cost and a bonus account, which automatically accrues all the bonuses.
1 bonus gives the right to obtain services with the total cost of 1 UAH for the money paid by the subscriber. Bonuses may be used according to the terms of the use for the bones account.
Individual subscribers may use bonuses to pay for:
- a services package according to the tariff plan;
- calls within lifecell network, calls to the numbers of other mobile and fixed-line operators in Ukraine;
- SMS, MMS;
- mobile Internet;
- the cost of switching to another tariff plan;
- other services.
To pay for the above mentioned services, primarily, bonuses are used from the bonus account (if any), while bonuses with a shorter validity period are used first. After using all the bonuses, the main account is used to pay for the services.
Bonuses cannot be used to pay for:
- roaming services;
- international call;
- mobile payments;
- "Balance Transfer" services;
- content services;
- “SMS to landline” service.
The validity term of the bonuses may vary and depends on the conditions of accrual of such bonuses (according to promos, tariff plans, etc.). A subscriber can check the quantity of bonuses using the combination *111#. Moreover, may check the quantity of bonuses and their validity term in the application My lifecell.
The validity of bonuses starts from the moment of their accrual. Bonuses that have not been used during their validity term are annulled.
Accrual and presence of 1 bonus on the subscriber's bonus account means the emergence and existence of this subscriber's right to receive mobile services according to the tariffs at which the subscriber is serviced, in the amount of 1 UAH. Whereas, the services provided to the subscriber using bonuses are paid by the subscriber with the money deposited on the subscriber's main account and for which the relevant amount of bonuses were accrued on the subscriber's bonus account and which cannot be returned.
Bonuses accrued on the subscriber's bonus account are under no circumstances money in the direct meaning under the valid laws of Ukraine. In case of termination (cancellation of obligations) of the contract on provision of telecommunication services concluded both in written and oral form (acquisition by the subscriber of the initial package and replenishment cards for the account), bonuses are annulled and shall not be returned to the subscriber in the form of money under any circumstances.