Questions in Categories
For what period can I get a detailed bill?
You can get a printed version of a detailed bill for any of the past six months, excluding the current month.
If you wish to receive a printed version of the detailed bill for the past few months, the service cost will be equal to the cost of obtaining a bill per month multiplied by the number of months.
The electronic version of the detailed bill includes information for the current month, excluding the current day. The detailed bills for the previous paid months are available for viewing in the self-service system "My lifecell" during 6 months.
How to cancel the detailed bill receipt on a regular basis?
To cancel the receiving of a hard copy of the detailed bill on a regular basis, visit one of lifecell customer service centers and, having presented an ID document, fill in an application.
You can cancel the receiving of detailed bill in electronic version on a regular basis using the "My lifecell" self-service system, having deactivated the "Detailed Bill" service.
Who can get a detailed bill?
Every lifecell subscriber who gets a customer service on the contract conditions can get a detailed bill.
Can another subscriber get a detailed bill with information about my calls?
No, all call information is confidential and can be provided only after submission of an application to the lifecell customer service center upon presentation of an ID document, or subject to successful identification and registration of a subscriber in a "My lifecell" self-service system.
Receipt of a hard copy of the detailed bill on a regular basis - monthly:
- The subscription fee for receipt of a detailed bill on a regular basis is 10 UAH per number.
- The cost of a detailed bill for a calendar month is 10 UAH per number.
Receipt of a detailed electronic version on a regular basis:
- Monthly fee for receiving a detailed electronic version on a regular basis is 5 UAH. The service activation is free.
The tariffs are quoted in UAH including VAT. Additionally, the duty to the Pension Fund in the amount of 7.5% of the service cost excluding VAT is charged.