"Virtual assistant" service


Virtual Assistant is a unique self-service channel for lifecell's customers, which combines functionality of interactive voice responder (IVR) and web personal cabinet.

Now smartphone users are able to experience new benefits in servicing, find relevant information more quickly and easily and communicate with call-center agents in a convenient way.


 

Virtual Assistant is the service, which should not be installed on your phone. It is enough to do the following:

1. Call to 5433 22 number (call is free from lifecell numbers within Ukraine).

2. In 5 minutes you will receive an SMS with link to the service.

3. Click on the link and solve your questions quickly and easily!


How to order

 
Call the call center

0 800 20 5433

free from landline numbers

5433

from mobile

 
 
 

Full conditions
 

With "Virtual Assistant" self-service you can:

  • get information about most popular lifecell services and tariff plans;
  • view balance information of your number;
  • change your tariff plan and activate additional services
  • contact the lifecell call-center via call or web-chat

Service is available only for lifecell prepaid subscribers.


 
Service:

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