SIMagotchi NEW EN
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FAQ
If you "feed" me on time, I will grow up and bring you the things like…
Hello! My name is SIMagotchi. I bring bonus cashback and perks.
Download the My lifecell app and let's get acquainted!
Simply pay for the package of services according to your tariff on time
How to "feed" me?
Here is what I will bring you
These are pleasant surprises and offers from our partners.
+ 25%, + 50% and + 100% for the bonus cashback amount for the previous four payments.
Each time + 0.5% to your current percentage. Find out your % of bonus cashback in "My lifecell".
Bonus cashback up to 6%
Perks at option
Increased cashback for newbies*
*Program loyalty members, which SIM card was activated in lifecell network no more than 12 months before registration in the loyalty program and who paid for the service package within the tariff plan after registration in the loyalty program within mentioned 12-month period.
Here is how I grow up with each payment
1
Bonuses
2
3
4
5
6
7
8
9
10
11
12
Bonuses
Bonuses
Bonuses
Perks and bonuses
Perks and bonuses
Perks and bonuses
Bonuses
Bonuses
Withdraw bonuses
Withdraw bonuses
You are my Winner
How to get SIMagotchi?
If you have any questions regarding SIMagotchi loyalty program or you want to leave some suggestions, how we can develop terms and conditions of the program – text us
FAQ
What is SIMagotchi?
SIMagotchi is the loyalty program, its participants get bonus cashback for the payment of the service package according to the tariff plan and rewards (referred to as "perks") at certain intervals for fulfilling its terms and conditions.
Who may participate in the SIMagotchi loyalty program?
lifecell subscribers, served on the terms of the tariff plan terms and conditions with service packages per 4 weeks and 30 days.
How to participate in the SIMagotchi loyalty program?
So easy! Confirm your registration in the loyalty program through the My lifecell app (or dial *717#) and pay for the service package within the tariff plan on time.
How to manage the SIMagotchi loyalty program?
Find out your cashback rate, get perks, redeem cashback through the My lifecell app in the SIMagotchi section (or dial *717#).
What is on time payment?
On time payment means reordering the service package, namely its purchasing, before validity period expiration of the current service package within the tariff plan, or ordering the service package within the tariff plan not later than 1 (one) day from the moment of validity period expiration of the current service package within the tariff plan, also by using the Mobile care service. Any other payment is considered a delayed.
What is bonus cashback?
Cashback is bonuses for the payment of the service package within the tariff plan. Bonuses are provided on the bonus account. 1 bonus entitles you to get the telecommunication services worth a total of UAH 1. Bonuses can be used under the terms of use of the bonus account.
What is my cashback rate?
Find out your cashback rate in the My lifecell app (or dial *717#). The starting cashback rate is 0.5%, for lifecell subscribers, participated in the CAMPUS loyalty program, it is 1%.
How to increase cashback?
Pay for the service package within your tariff plan on time and your cashback rate will increase at 0.5% (1% for lifecell subscribers, participated in the CAMPUS loyalty program) after each payment of the service package. The maximum cashback rate is 6% (12% for lifecell subscribers, participated in the CAMPUS loyalty program). Program loyalty members, which SIM card was activated in lifecell network no more than 12 months before registration in the loyalty program and who paid for the service package within the tariff plan after registration in the loyalty program within mentioned 12-month period, can get the additional cashback on the cashback amount, collected during the last 4 payments: 25% after fourth on time payment, 50% after eighth on time payment and 100% after twelfth on time payment. After thirteenth on time payment your bonus cashback rate will return to the starting one.
When I can redeem cashback?
The collected cashback is available to redeem on the bonus account after fourth payment of the service package if all four payments were paid on time.
How to redeem cashback?
It is available to redeem cashback in full only by using the My lifecell app in the SIMagotchi section (or dial *717#). The bonus validity period is 7 days from the date of transferring bonuses on the bonus account. Cashback is available to redeem during 12 months from the time when it became available to redeem on the bonus account.
What are perks?
Perks are non-cash rewards, that are provided after two on time payments month during the period consisted of 4 on time payments of the service package within the tariff plan. It can be minutes to other numbers, gigabytes, propositions from our partners, etc. Follow your progress in the My lifecell app not to miss your perks. If you have a perk, you may get it during 7 days, otherwise it will disappear.
How to cancel participation in the SIMagotchi loyalty program?
You can do that by using the My lifecell app (SIMagotchi section), by dialing *717#, or by calling 5543.
Where I can read the rules of the SIMagotchi loyalty program?
You can fund the full terms and conditions of the SIMagotchi loyalty program by the link.