Comfortable SIM change

Do you want to switch to eSIM or replace the old SIM card with a new one without changing the number?

It's easy and you can do it yourself, wherever you are.

Comfortable SIM change

1. Buy a starter package

Buy the eSIM starter package (online with email delivery in 2 minutes) or the usual lifecell starter package at any point of sale or online shop with delivery (any starter package will suit you).


Important! Do not scan the eSIM QR code/do not activate the new SIM card until the replacement process is complete.

1. Buy a starter package

2. Dial the combination

On the smartphone, from the currently active SIM card, dial the combination:

*393*ХХХХХХХХХХХХ*AAAAAAAAA*BBBBBBBB#

and press a call button, where:

  • ХХХХХХХХХХХХХ - serial number of the new starter pack without the first 6 digits (13 digits);
  • AAAAAAAA - PUK1-code of the current SIM card (specified on the plastic SIM holder or in the My lifecell app);
  • BBBBBBBB - PUK1-code of the SIM card of the new starter package (specified on the plastic SIM holder or, if it is an eSIM, in the PDF file received by email).
2. Dial the combination

3. Confirm replacement

No earlier than 1 hour later (but no later than 3 hours) on your smartphone from the current SIM card dial *393#, press a call button and confirm the replacement.

After that, your current SIM card will stop operating.

3. Confirm replacement

4. Install a new SIM/eSIM

After automatically deactivating the current SIM card, scan the eSIM QR code by using your smartphone camera (you need internet to activate it, so make sure you have Wi-Fi connected) or insert a new SIM card into the smartphone slot.


Enjoy!

4. Install a new SIM/eSIM

Replacement price


In case of replacement with the help of the starter package without bonuses included, the service price is 0.01 UAH, including all taxes and charges. The price is charged from the main account at the moment of the current SIM card deactivation.


In the case of replacement with the help of the starter package with bonuses included, the service price is 50 bonuses, including all taxes and charges. The price is deducted from the bonuses included in the starter package. The remaining bonuses are provided on your bonus account.


For the full Terms and Conditions for the "Comfortable SIM Replacement" service see the link.

Questions and answers
 

Is my service package will be saved after “Comfortable SIM change”?

With this type of SIM change will be saved: number, tariff plan and its validity period, number validity period, funds on main and bonus accounts, connected services and promocampaign.

IMPORTANT! Before start procedure of SIM change, you need to transfer contacts that are recorded on current SIM card to smartphone memory. Contacts that are not saved in smartphone are not restored.

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Is it possible to use service from any SIM card?

Your current SIM card must be active.

For subscribers who bought eSIM through the monobank application, or if the line was sold through "Number choice", the "Comfortable SIM change" service is not available.

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How many attempts to enter combination?

Quantity of attempts to enter combination *393*ХХХХХХХХХХХХХ*AAAAAAAA*BBBBBBBB# - 3 times per day.

Quantity of attempts to enter combination *393# - 1 time for confirmation. After 60 minutes there is 120 minutes to confirm SIM change by dialing *393#.

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How many time provided for SIM change approval?

Through 60 minutes after correct enter combination *393*ХХХХХХХХХХХХХ*AAAAAAAA*BBBBBBBB# and receiving confirmation of acceptance of application for SIM change, there are 120 minutes to enter *393#.

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What PIN will be valid after SIM change?

After entire change process (all 4 steps have been completed), PIN and PUK are valid from new SIM card.

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The error occurs while scanning the QR-code “Data Plans from This Network Provider Cannot Be Added. Your device can only use data plans from a different network provider.”

This error occurs from phone side. The telephone was purchased in another country and can ONLY be used with one operator that has been installed by the manufacturer.

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Is it possible to use the service while roaming?

Yes.

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