Remote SIM change
Need to change a SIM card without contacting lifecell store?
Remote SIM change – the best solution for you.
How to use
| Step 1 | Buy a new lifecell starter package at any point of sale or order a SIM online. IMPORTANT!!! Do not activate a new SIM card until change process is completed (Step 4). |
| Step 2 | Call the contact center 5433 (free of charge from lifecell numbers) or 0800205433 (free of charge from landlines and numbers of other mobile operators), give answers to short questions of the contact center agent and dictate the serial number of the new SIM and PUK1 of the new SIM. |
| Step 3 | In call mode, the contact center agent will change the SIM |
| Step 4 | Install a new SIM card in smartphone after the call ends. |
The service "Remote SIM Change" is charged.
In the case of change via starter package without included bonuses (for example, "Gadget" starter package), the cost of the service is 0.01 UAH including VAT and PF. The cost is charged from the main account at the time of deactivation of current SIM-card and from 24.06.2020 accrued bonuses after activation of the starter package:
- 25 bonuses on the starter package, the cost of which in retail is less than 100 UAH;
- 100 bonuses on the starter package, the cost of which in retail is 100 UAH and more but are less that 150 UAH.
In case of change via starter package with bonuses included (for example, “Lifehack” starter package), the cost of the service is 50 bonuses including VAT and PF. The cost is charged from the bonuses included in the starter package. After change of SIM card, the remaining bonus will be accrued to subscriber on the bonus account.
For the full Terms and Conditions for the " Remote SIM Change" service see the link.
