One of the ways to protect your SIM card from fraud is personification (linking your passport data to your phone number).

Recently, cases of fraud with SIM cards have become more frequent in Ukraine. The anonymity of SIM cards leads to hackers replacing the cards of the subscribers, get access to personal accounts in internet banking systems and accounts on the Internet, skim money from cards, appropriate customer databases, redirect the customer flow, publish false information on account owners in social networks. Read more about the most common types of fraud and SIM card safety here.

To protect your SIM card from being used by criminals, we recommend that you personify your number, i.e. link your passport data to your number in the lifecell database. This will significantly complicate the SIM replacement procedure for ordinary fraudsters and will protect your bank cards and internet accounts.

Number personification is available when

1. You switch from a contract to an oral agreement and save your personal data.

How does it happen?

When you signed the contract, your passport data was entered into the lifecell database, but it is stored there only for the duration of the contract. If the contract is terminated, the personal data is destroyed. To protect your SIM card from fraud, we recommend that you save your personal data in the database when you switch to the terms of the oral agreement.

You can switch to the tariff with your data saved

  • In your personal account on (Prepaid Tariffs tab).
    We recommend you to use this switching method! By going to your personal account, you can learn which personal data we store.
  • At a lifecell store (with original passport).
  • On the tariff webpage.
  • Using code *141#1.png

2. When you provide your data when registering a number, but the registration process is not complete.

What is the difference between a personified number and a registered number?

Under the legislation, a registered number can be ported (transferred) to the network of another operator, but a personified number cannot. To go through with the porting (transfer) procedure, the personified number must be registered.

If you are already served under an oral agreement and want to protect your SIM card from fraud, we recommend registering your number.

Please note that when processing personal data of the subscribers, lifecell:

- does not transfer personal data to third parties without the subscribers' consent;

- uses personal data for personalised communication in the process of providing telecommunications services and to improve the service.


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