Embeded SIM card eSIM
eSIM – your mobile number without a physical SIM card. This is a great lifehack! If you have all your SIM and memory card slots occupied, eSIM is the perfect way to take advantage of lifecell connectivity without changing anything!
Embeded SIM card eSIM
eSIM – your mobile number without a physical SIM card. eSIM is the perfect way to take advantage of lifecell connectivity without changing anything!
Advantages of eSIM
Convenient
You can install multiple eSIMs in one device (even 5!) and switch between your numbers instantly.
Secure
eSIM is protected against physical damage. Also in the case of loss of a smartphone, an attacker will not be able to use your eSIM
It takes only two minutes
Make sure that your device supports eSIM
Purchase eSIM starter package from lifecell online store
How to use?
To use eSIM, you need a smartphone or other device that supports eSIM technology.
Devices with eSIM support
Apple
Smartphones: iPhone XS, iPhone XS Max, iPhone XR, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE.
Tablets & laptops: iPad Pro 11-inch (1st generation), iPad Pro 11-inch (2nd generation), iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (4th generation),
iPad Air (3rd generation), iPad (7th generation), iPad mini (5th generation).
Tablets & laptops: iPad Pro 11-inch (1st generation), iPad Pro 11-inch (2nd generation), iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (4th generation),
iPad Air (3rd generation), iPad (7th generation), iPad mini (5th generation).
Google
Smartphones: Google Pixel 3, Google Pixel 3 XL, Google Pixel 4, Google Pixel 4 Xl
Samsung
Smartphones: Samsung Galaxy S20, Samsung Galaxy S20+, Samsung Galaxy S20 Ultra, Samsung Galaxy Fold, Samsung Galaxy Z Flip.
Other devices
Smartphones: Huawei P40, Huawei P40 Pro, Microsoft Surface Pro, Motorola RAZR 2019.
Tablets & laptops: HP Spectre Folio, Lenovo Yoga 630, Windows 10 PCs.
Other devices: Gemini PDA, Xiaomi Mi Watch.
Tablets & laptops: HP Spectre Folio, Lenovo Yoga 630, Windows 10 PCs.
Other devices: Gemini PDA, Xiaomi Mi Watch.
How to install eSIM
Apple (iOS)
Android
On iPhone as an example
1. Go to the Settings section.
2. Select Cellular or Mobile Data.
3. Select Add Data Plan.
4. Use your mobile device to scan the QR code.
5. Confirm your choice of mobile operator by tapping Add Data Plan.
6. After downloading eSIM, select a tariff plan from lifecell.
1. Go to the Settings section.
2. Select Cellular or Mobile Data.
3. Select Add Data Plan.
4. Use your mobile device to scan the QR code.
5. Confirm your choice of mobile operator by tapping Add Data Plan.
6. After downloading eSIM, select a tariff plan from lifecell.
On Samsung Galaxy as an example
1. Go to Settings and select Connection.
2. Select Manage SIM Cards.
3. Tap Add Mobile.
4. Add your eSIM using a QR code.
5. Once it is added, click OK.
6. After activating your eSIM it can be seen in Manage SIM Cards.
7. After downloading eSIM, select a tariff plan from lifecell.
1. Go to Settings and select Connection.
2. Select Manage SIM Cards.
3. Tap Add Mobile.
4. Add your eSIM using a QR code.
5. Once it is added, click OK.
6. After activating your eSIM it can be seen in Manage SIM Cards.
7. After downloading eSIM, select a tariff plan from lifecell.
eSIM FAQ
eSIM set up and replacement
How do I replace my SIM/USIM card with eSIM?
In lifecell stores a consultant will replace your SIM/USIM card with the eSIM. If you want to do this yourself, use the Comfortable SIM Replacement service.
How do I transfer eSIM to another smartphone?
Just take 2 steps.
Please note that the Internet must be connected on both smartphones. It doesn't matter which Internet you use: mobile or Wi-Fi.
1) Go to your smartphone settings and delete the desired eSIM.
2) With your new smartphone, scan the QR code of your eSIM number.
How many eSIMs can I have on a single smartphone?
You can add multiple eSIMs to your smartphone. The quantity depends on the device model. Usually, at least 5 eSIMs can be stored on a single smartphone.
Which information does the QR code contain?
The QR code contains the profile of the subscriber's number, i.e. PIN, PUK, phone number, and serial number.
How many times can I scan a single QR code?
There are no restrictions, but it is important that this eSIM is disabled in the phone. If the eSIM is active, an error will appear on the screen when scanning the QR code.
Can I leave my physical card in my smartphone after replacing it with eSIM?
No. It is IMPORTANT to remove the card from your smartphone before scanning the QR code after replacing the current number from the physical card with the current eSIM number.
Why do I need the Internet to activate eSIM?
You need the Internet to download the eSIM (whether it's mobile or Wi-Fi is irrelevant).
Can new corporate subscribers switch to eSIM immediately?
Yes, they can. Such a subscriber should contact the contact center or the corporate administrator at their company.
Can I buy eSIM with a specific number?
Yes. This is done using the Number Change service in a lifecell store. Currently, the Number Change service is not available through the online store.
Can I select a special number or a number under the Number Selection service when purchasing eSIM?
Yes, you can, just like with a regular SIM card when buying a starter package in the lifecell store. Currently, the Number Change service is not available through the online store.
Is the Number Change service available for eSIM?
Yes. The Number Change service is available for the eSIM.
Is it possible to activate eSIM in roaming?
No, you only need to activate it in the territory of Ukraine, and you can use the eSIM in roaming.
What does it mean when I try to install eSIM, I get "It is impossible to add a mobile tariff from this operator. You can only use mobile rates from a single operator on your device" error?
This error occurs due to the settings of your mobile phone. Sometimes mobile phones contain special settings that allow you to use the phone only within the network of a certain operator. This usually happens with phones that are sold abroad or purchased in Ukraine, but imported to Ukraine not by an official representative of the manufacturer.
In lifecell stores a consultant will replace your SIM/USIM card with the eSIM. If you want to do this yourself, use the Comfortable SIM Replacement service.
How do I transfer eSIM to another smartphone?
Just take 2 steps.
Please note that the Internet must be connected on both smartphones. It doesn't matter which Internet you use: mobile or Wi-Fi.
1) Go to your smartphone settings and delete the desired eSIM.
2) With your new smartphone, scan the QR code of your eSIM number.
How many eSIMs can I have on a single smartphone?
You can add multiple eSIMs to your smartphone. The quantity depends on the device model. Usually, at least 5 eSIMs can be stored on a single smartphone.
Which information does the QR code contain?
The QR code contains the profile of the subscriber's number, i.e. PIN, PUK, phone number, and serial number.
How many times can I scan a single QR code?
There are no restrictions, but it is important that this eSIM is disabled in the phone. If the eSIM is active, an error will appear on the screen when scanning the QR code.
Can I leave my physical card in my smartphone after replacing it with eSIM?
No. It is IMPORTANT to remove the card from your smartphone before scanning the QR code after replacing the current number from the physical card with the current eSIM number.
Why do I need the Internet to activate eSIM?
You need the Internet to download the eSIM (whether it's mobile or Wi-Fi is irrelevant).
Can new corporate subscribers switch to eSIM immediately?
Yes, they can. Such a subscriber should contact the contact center or the corporate administrator at their company.
Can I buy eSIM with a specific number?
Yes. This is done using the Number Change service in a lifecell store. Currently, the Number Change service is not available through the online store.
Can I select a special number or a number under the Number Selection service when purchasing eSIM?
Yes, you can, just like with a regular SIM card when buying a starter package in the lifecell store. Currently, the Number Change service is not available through the online store.
Is the Number Change service available for eSIM?
Yes. The Number Change service is available for the eSIM.
Is it possible to activate eSIM in roaming?
No, you only need to activate it in the territory of Ukraine, and you can use the eSIM in roaming.
What does it mean when I try to install eSIM, I get "It is impossible to add a mobile tariff from this operator. You can only use mobile rates from a single operator on your device" error?
This error occurs due to the settings of your mobile phone. Sometimes mobile phones contain special settings that allow you to use the phone only within the network of a certain operator. This usually happens with phones that are sold abroad or purchased in Ukraine, but imported to Ukraine not by an official representative of the manufacturer.
Using eSIM
Are there any restrictions on the performance of the smartphone resources when installing eSIM?
There are no restrictions.
Is it possible to use the physical SIM card and eSIM at the same time in the device?
Yes, if these are SIM cards with different numbers, and the device supports the eSIM technology.
Can I use eSIM on two smartphones at the same time?
No, one eSIM for one smartphone.
How many active eSIMs can you have on a single smartphone? If it's one eSIM, what will happen to the others?
One eSIM. If eSIM1 is active and then eSIM2 is loaded, then eSIM1 is automatically disabled. You can quickly switch between them in the settings.
Does LTE work on eSIM?
Yes, to enable 4G, you need to select the appropriate technology in the settings for the eSIM. (Example for iPhone: Settings -> Mobile Data -> Add Data Plan - Select the eSIM number).
How do I restore eSIM if I lose my smartphone?
You must block the number by contacting the lifecell store or the contact centre. Then you need to buy a new eSIM starter pack and install your number on it with the help of a lifecell store consultant or on your own through the Remote SIM Replacement service.
How do I block/unblock eSIM?
You must contact the lifecell store or the contact center.
Can I replace the standard eSIM PIN request with one of the ways to unlock my smartphone?
The PIN code is set in the eSIM, not on your smartphone. Each eSIM can have its own unique PIN. Therefore, it is not possible to link Face ID or other smartphone unlocking methods built in by the manufacturer to unlock the eSIM.
Can I transfer the number from eSIM to a physical USIM?
Yes, through any method:
- on your own, using the Comfortable SIM Replacement service;
- with the help of a consultant in the lifecell store.
Is there a SIM card menu on eSIM?
No, eSIM doesn't have a SIM card menu in all smartphones.
How do I install eSIM into car alarm system?
The gadget must have the function to scan eSIM QR code.
There are no restrictions.
Is it possible to use the physical SIM card and eSIM at the same time in the device?
Yes, if these are SIM cards with different numbers, and the device supports the eSIM technology.
Can I use eSIM on two smartphones at the same time?
No, one eSIM for one smartphone.
How many active eSIMs can you have on a single smartphone? If it's one eSIM, what will happen to the others?
One eSIM. If eSIM1 is active and then eSIM2 is loaded, then eSIM1 is automatically disabled. You can quickly switch between them in the settings.
Does LTE work on eSIM?
Yes, to enable 4G, you need to select the appropriate technology in the settings for the eSIM. (Example for iPhone: Settings -> Mobile Data -> Add Data Plan - Select the eSIM number).
How do I restore eSIM if I lose my smartphone?
You must block the number by contacting the lifecell store or the contact centre. Then you need to buy a new eSIM starter pack and install your number on it with the help of a lifecell store consultant or on your own through the Remote SIM Replacement service.
How do I block/unblock eSIM?
You must contact the lifecell store or the contact center.
Can I replace the standard eSIM PIN request with one of the ways to unlock my smartphone?
The PIN code is set in the eSIM, not on your smartphone. Each eSIM can have its own unique PIN. Therefore, it is not possible to link Face ID or other smartphone unlocking methods built in by the manufacturer to unlock the eSIM.
Can I transfer the number from eSIM to a physical USIM?
Yes, through any method:
- on your own, using the Comfortable SIM Replacement service;
- with the help of a consultant in the lifecell store.
Is there a SIM card menu on eSIM?
No, eSIM doesn't have a SIM card menu in all smartphones.
How do I install eSIM into car alarm system?
The gadget must have the function to scan eSIM QR code.
eSIM removal
Can I delete eSIM from my smartphone?
Yes, you can. In the Cellular Rates section. Deleting the eSIM is the same as removing a SIM from a smartphone. You can then download the eSIM to another smartphone.
What happens to the number when you delete eSIM in your smartphone?
Removing (deactivating) eSIM from the smartphone's memory is the same as removing a physical SIM card from the SIM slot. This does not affect the number itself. Similarly to a physical SIM card, after removing the eSIM from the memory of one smartphone, it can be enabled (downloaded) in another. To restore the number, you need to scan the QR code.
Will eSIM remain on your phone when you reset your smartphone to factory settings?
Yes. Resetting your smartphone to factory settings does not affect the eSIM installed in it.
Yes, you can. In the Cellular Rates section. Deleting the eSIM is the same as removing a SIM from a smartphone. You can then download the eSIM to another smartphone.
What happens to the number when you delete eSIM in your smartphone?
Removing (deactivating) eSIM from the smartphone's memory is the same as removing a physical SIM card from the SIM slot. This does not affect the number itself. Similarly to a physical SIM card, after removing the eSIM from the memory of one smartphone, it can be enabled (downloaded) in another. To restore the number, you need to scan the QR code.
Will eSIM remain on your phone when you reset your smartphone to factory settings?
Yes. Resetting your smartphone to factory settings does not affect the eSIM installed in it.
Switching from another operator
Can a subscriber who switched to lifecell transfer this number to eSIM immediately?
Yes, they can. First, they have to transfer their number to USIM, and then change the card to the eSIM.
Can a subscriber who switched to lifecell with their number via MNP service transfer this number to eSIM?
Yes, they can. First, they have to transfer their number to USIM, and then change the card to the eSIM.
Can subscribers transfer their eSIM lifecell number to another carrier's network?
No, they can't. Since the eSIM is configured for a specific operator, the eSIM will be issued by the operator that the subscriber will switch to.
Yes, they can. First, they have to transfer their number to USIM, and then change the card to the eSIM.
Can a subscriber who switched to lifecell with their number via MNP service transfer this number to eSIM?
Yes, they can. First, they have to transfer their number to USIM, and then change the card to the eSIM.
Can subscribers transfer their eSIM lifecell number to another carrier's network?
No, they can't. Since the eSIM is configured for a specific operator, the eSIM will be issued by the operator that the subscriber will switch to.
eSIM and Apple products
Can I download eSIM on iPhone with two physical SIM cards?
No. If the iPhone supports 2 physical SIM cards, it does not support the eSIM. The eSIM can only be downloaded on an iPhone with eSIM support. Here you can find the complete list of devices that support the eSIM.
When will eSIM be available for Apple Watch?
Follow the updates on the official lifecell website.
How do I activate eSIM on my iPad?
If you can't make an outgoing call and choose a tariff via USSD, you can choose a tariff on the website s.lifecell.ua/sp
Can I store my eSIM profile in iCloud?
No.
No. If the iPhone supports 2 physical SIM cards, it does not support the eSIM. The eSIM can only be downloaded on an iPhone with eSIM support. Here you can find the complete list of devices that support the eSIM.
When will eSIM be available for Apple Watch?
Follow the updates on the official lifecell website.
How do I activate eSIM on my iPad?
If you can't make an outgoing call and choose a tariff via USSD, you can choose a tariff on the website s.lifecell.ua/sp
Can I store my eSIM profile in iCloud?
No.
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