Smartphones: iPhone XS, iPhone XS Max, iPhone XR, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE.

Tablets & laptops: iPad Pro 11-inch (1st generation), iPad Pro 11-inch (2nd generation), iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (4th generation),
iPad Air (3rd generation), iPad (7th generation), iPad mini (5th generation).

Smartphones: Google Pixel 3, Google Pixel 3 XL, Google Pixel 4, Google Pixel 4 Xl

Smartphones: Samsung Galaxy S20, Samsung Galaxy S20+, Samsung Galaxy S20 Ultra, Samsung Galaxy Fold, Samsung Galaxy Z Flip.

Smartphones: Huawei P40, Huawei P40 Pro, Microsoft Surface Pro, Motorola RAZR 2019.

Tablets & laptops: HP Spectre Folio, Lenovo Yoga 630, Windows 10 PCs.

Other devices: Gemini PDA, Xiaomi Mi Watch.

In case if you haven't found you device in the list:
First of all, don't worry. Above you can find an up-to-date list of devices that currently support eSIM functionality. However, considering the fact that eSIM is a new technology, the list is being constantly updated.
Also, please take into account that some brands may not support eSIM in Ukraine due to manufacturer restrictions ( FAQ )

How do I replace my SIM/USIM card with eSIM?
In lifecell stores a consultant will replace your SIM/USIM card with the eSIM. If you want to do this yourself, use the Comfortable SIM Replacement service.

How do I transfer eSIM to another smartphone?
Just take 2 steps.
Please note that the Internet must be connected on both smartphones. It doesn't matter which Internet you use: mobile or Wi-Fi.
1) Go to your smartphone settings and delete the desired eSIM.
2) With your new smartphone, scan the QR code of your eSIM number.

How many eSIMs can I have on a single smartphone?
You can add multiple eSIMs to your smartphone. The quantity depends on the device model. Usually, at least 5 eSIMs can be stored on a single smartphone.

Which information does the QR code contain?
The QR code contains the profile of the subscriber's number, i.e. PIN, PUK, phone number, and serial number.

How many times can I scan a single QR code?
There are no restrictions, but it is important that this eSIM is disabled in the phone. If the eSIM is active, an error will appear on the screen when scanning the QR code.

Can I leave my physical card in my smartphone after replacing it with eSIM?
No. It is IMPORTANT to remove the card from your smartphone before scanning the QR code after replacing the current number from the physical card with the current eSIM number.

Why do I need the Internet to activate eSIM?
You need the Internet to download the eSIM (whether it's mobile or Wi-Fi is irrelevant).

Can new corporate subscribers switch to eSIM immediately?
Yes, they can. Such a subscriber should contact the contact center or the corporate administrator at their company.

Can I buy eSIM with a specific number?
Yes. This is done using the Number Change service in a lifecell store. Currently, the Number Change service is not available through the online store.

Can I select a special number or a number under the Number Selection service when purchasing eSIM?
Yes, you can, just like with a regular SIM card when buying a starter package in the lifecell store. Currently, the Number Change service is not available through the online store.

Is the Number Change service available for eSIM?
Yes. The Number Change service is available for the eSIM.

Is it possible to activate eSIM in roaming?
No, you only need to activate it in the territory of Ukraine, and you can use the eSIM in roaming.

What does it mean when I try to install eSIM, I get "It is impossible to add a mobile tariff from this operator. You can only use mobile rates from a single operator on your device" error?
This error occurs due to the settings of your mobile phone. Sometimes mobile phones contain special settings that allow you to use the phone only within the network of a certain operator. This usually happens with phones that are sold abroad or purchased in Ukraine, but imported to Ukraine not by an official representative of the manufacturer.

Are there any restrictions on the performance of the smartphone resources when installing eSIM?
There are no restrictions.

Is it possible to use the physical SIM card and eSIM at the same time in the device?
Yes, if these are SIM cards with different numbers, and the device supports the eSIM technology.

Can I use eSIM on two smartphones at the same time?
No, one eSIM for one smartphone.

How many active eSIMs can you have on a single smartphone? If it's one eSIM, what will happen to the others?
One eSIM. If eSIM1 is active and then eSIM2 is loaded, then eSIM1 is automatically disabled. You can quickly switch between them in the settings.

Does LTE work on eSIM?
Yes, to enable 4G, you need to select the appropriate technology in the settings for the eSIM. (Example for iPhone: Settings -> Mobile Data -> Add Data Plan - Select the eSIM number).

How do I restore eSIM if I lose my smartphone?
You must block the number by contacting the lifecell store or the contact centre. Then you need to buy a new eSIM starter pack and install your number on it with the help of a lifecell store consultant or on your own through the Remote SIM Replacement service.

How do I block/unblock eSIM?
You must contact the lifecell store or the contact center.

Can I replace the standard eSIM PIN request with one of the ways to unlock my smartphone?
The PIN code is set in the eSIM, not on your smartphone. Each eSIM can have its own unique PIN. Therefore, it is not possible to link Face ID or other smartphone unlocking methods built in by the manufacturer to unlock the eSIM.

Can I transfer the number from eSIM to a physical USIM?
Yes, through any method:
- on your own, using the Comfortable SIM Replacement service;
- with the help of a consultant in the lifecell store.

Is there a SIM card menu on eSIM?
No, eSIM doesn't have a SIM card menu in all smartphones.

How do I install eSIM into car alarm system?
The gadget must have the function to scan eSIM QR code.

Can I delete eSIM from my smartphone?
Yes, you can. In the Cellular Rates section. Deleting the eSIM is the same as removing a SIM from a smartphone. You can then download the eSIM to another smartphone.

What happens to the number when you delete eSIM in your smartphone?
Removing (deactivating) eSIM from the smartphone's memory is the same as removing a physical SIM card from the SIM slot. This does not affect the number itself. Similarly to a physical SIM card, after removing the eSIM from the memory of one smartphone, it can be enabled (downloaded) in another. To restore the number, you need to scan the QR code.

Will eSIM remain on your phone when you reset your smartphone to factory settings?
Yes. Resetting your smartphone to factory settings does not affect the eSIM installed in it.

Can a subscriber who switched to lifecell transfer this number to eSIM immediately?
Yes, they can. First, they have to transfer their number to USIM, and then change the card to the eSIM.

Can a subscriber who switched to lifecell with their number via MNP service transfer this number to eSIM?
Yes, they can. First, they have to transfer their number to USIM, and then change the card to the eSIM.

Can subscribers transfer their eSIM lifecell number to another carrier's network?
No, they can't. Since the eSIM is configured for a specific operator, the eSIM will be issued by the operator that the subscriber will switch to.

Can I download eSIM on iPhone with two physical SIM cards?
No. If the iPhone supports 2 physical SIM cards, it does not support the eSIM. The eSIM can only be downloaded on an iPhone with eSIM support. Here you can find the complete list of devices that support the eSIM.

When will eSIM be available for Apple Watch?
Follow the updates on the official lifecell website.

How do I activate eSIM on my iPad?
If you can't make an outgoing call and choose a tariff via USSD, you can choose a tariff on the website s.lifecell.ua/sp

Can I store my eSIM profile in iCloud?
No.