How do I replace my SIM/USIM card with eSIM?
In lifecell stores a consultant will replace your SIM/USIM card with the eSIM. If you want to do this yourself, use the Comfortable SIM Replacement service
.How do I transfer eSIM to another smartphone?
Just take 2 steps.
Please note that the Internet must be connected on both smartphones. It doesn't matter which Internet you use: mobile or Wi-Fi.
1) Go to your smartphone settings and delete the desired eSIM.
2) With your new smartphone, scan the QR code of your eSIM number.How many eSIMs can I have on a single smartphone?
You can add multiple eSIMs to your smartphone. The quantity depends on the device model. Usually, at least 5 eSIMs can be stored on a single smartphone.Which information does the QR code contain?
The QR code contains the profile of the subscriber's number, i.e. PIN, PUK, phone number, and serial number.How many times can I scan a single QR code?
There are no restrictions, but it is important that this eSIM is disabled in the phone. If the eSIM is active, an error will appear on the screen when scanning the QR code.Can I leave my physical card in my smartphone after replacing it with eSIM?
No. It is IMPORTANT to remove the card from your smartphone before scanning the QR code after replacing the current number from the physical card with the current eSIM number.Why do I need the Internet to activate eSIM?
You need the Internet to download the eSIM (whether it's mobile or Wi-Fi is irrelevant). Can new corporate subscribers switch to eSIM immediately?
Yes, they can. Such a subscriber should contact the contact center or the corporate administrator at their company.Can I buy eSIM with a specific number?
Yes. This is done using the Number Change service
in a lifecell store. Currently, the Number Change service is not available through the online store.Can I select a special number or a number under the Number Selection service when purchasing eSIM?
Yes, you can, just like with a regular SIM card when buying a starter package in the lifecell store. Currently, the Number Change service is not available through the online store. Is the Number Change service available for eSIM?
Yes. The Number Change service
is available for the eSIM.Is it possible to activate eSIM in roaming?
No, you only need to activate it in the territory of Ukraine, and you can use the eSIM in roaming. What does it mean when I try to install eSIM, I get "It is impossible to add a mobile tariff from this operator. You can only use mobile rates from a single operator on your device" error?
This error occurs due to the settings of your mobile phone. Sometimes mobile phones contain special settings that allow you to use the phone only within the network of a certain operator. This usually happens with phones that are sold abroad or purchased in Ukraine, but imported to Ukraine not by an official representative of the manufacturer.
A complete list of eSIM terms and conditions is available here