Terms of bonus account use

Each subscriber has two accounts: their main account which tallies the money deposited by the subscriber to pay off the services cost and a bonus account, which automatically accrues all the bonuses.

1 bonus gives the right to obtain services with the total cost of 1 UAH for the money paid by the subscriber. Bonuses may be used according to the terms of the use for the bones account.

Individual subscribers may use bonuses to pay for:

  • a services package according to the tariff plan;
  • calls within lifecell network, calls to the numbers of other mobile and fixed-line operators in Ukraine;
  • SMS, MMS;
  • mobile Internet;
  • the cost of switching to another tariff plan;
  • other services.

To pay for the above mentioned services, primarily, bonuses are used from the bonus account (if any), while bonuses with a shorter validity period are used first. After using all the bonuses, the main account is used to pay for the services.

Bonuses cannot be used to pay for:

  • roaming services;
  • international call;
  • international SMS/MMS;
  • mobile payments;
  • "Balance Transfer" services;
  • content services;
  • "SMS to landline" service;
  • "PLATINUM care" service.

The validity term of the bonuses may vary and depends on the conditions of accrual of such bonuses (according to promos, tariff plans, etc.). A subscriber can check the quantity of bonuses using the combination *111#.

The validity of bonuses starts from the moment of their accrual. Bonuses that have not been used during their validity term are annulled.

Accrual and presence of 1 bonus on the subscriber's bonus account means the emergence and existence of this subscriber's right to receive mobile services according to the tariffs at which the subscriber is serviced, in the amount of 1 UAH. Whereas, the services provided to the subscriber using bonuses are paid by the subscriber with the money deposited on the subscriber's main account and for which the relevant amount of bonuses were accrued on the subscriber's bonus account and which cannot be returned.

Bonuses accrued on the subscriber's bonus account are under no circumstances money in the direct meaning under the valid laws of Ukraine. In case of termination (cancellation of obligations) of the contract on provision of telecommunication services concluded both in written and oral form (acquisition by the subscriber of the initial package and replenishment cards for the account), bonuses are annulled and shall not be returned to the subscriber in the form of money under any circumstances.

The operator reserves the right to change the terms of use for the bonus account. The operator reserves the right to suspend the accrual of bonuses/write off bonuses/cancel the bonus account unilaterally without the consent of the subscriber in case of violation of the legislation of Ukraine by such subscriber.


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