Vacancies lifecell
Corporate and SME Solutions Manager
Responsibilities
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FunctionalResponsibilities Achievement of KPIs: increase voice/non-voice revenue, customer satisfaction and service level, active subscriber base through retention and portfolio customers’ development, etc. |
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Accounts retention: · Corporate and SME Account Portfolio management through achievement of set targets. · Regular visits to selected Accounts for the purpose of retention and prevention of the churn. · Searching and creating algorithm of retention and satisfaction for Accounts. · Increasing Accounts satisfactionof Company’s services and products. · Providing informational and service support to the Accounts. · Raising services and products usage and penetration within Accounts by providing targeted products, solutions and services. · Transferring Accounts requests and feedbacks to the related functions within Company. Accounts relationship development: · Playing an integral role in new business pitches and hold responsibility for the effective on-boarding of new clients. · Personal representation of Company for Accounts and control of service quality. · Building relationships, establishment of partnership and trustful collaboration withAccounts. · Introduce innovations and concepts to key decision makers within Account segments through relationship and stakeholder management. · Dealing with all aspects of campaigns for Accounts. · Organizing of Account new connection: organizing and control of document flow and technical measures, informing necessary procedures of interaction with Company, providing full information on existing products and services of Company. · Act as the key interface between the customer and all relevant divisions. Cross-functional cooperation with other Company’s departments in order to implement and improve Account services. · Cooperation with Sales team members in order to achieve sales targets performance, short-term and long-term Company goals. Growing and developing existing clients: · Achieving revenue targets through up-sell & cross-sell · Developing and creating of special commercial offers in limits, indicated by the Company. · Delivering sales presentations to Account high-level executives. · Preparation of cost-efficient and profitable offers to Accounts according to negotiations to ensure retention. · Participation in price quotations/ tender procedures initiated by Key Account, to be performed with required analysis and actions. · Evaluate Account preferences, pricing, product terms and conditions to ensure that client requirements are met. · Forecasting performance within own responsibility on a monthly, quarterly basis. Analytics and reporting: · In time submission of correct data in reports. · Competitors information collection and analysis; market trends, subscribers behaviour, preventive actions and timely information providing to Company management. Preparation of reports about working results: · Weekly report to plan and forecast sales and stock. Lifecell Brand Promotion: · Lifecell's vision, strategy and values communication and sharing with Accounts and sales team on a regular basis. · Lifecell Accounts share their impressions with the relevant departments for network quality and governance. · Creation of positive Company’s image and increase of Company’s competitiveness. Additional responsibilities: · Full individual financial responsibility of received (accepted) goods, values and equipment. · Maintaining, processing and transmitting information in the SAP system and other corporate systems for the acceptance and transfer of commodities, equipment, goods to ensure the sales team work. · Providing documentary support for the movement of commodities, equipment, goods in accordance with external and internal requests. · Execution of other instructions \ assignments of the management. · Compliance with existing procedures and Company policies. |
Requirements
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Education |
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Level |
Higher |
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Area |
Economics, Finance, IT, Communications |
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Working experience: |
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More than 5 years in the field of sales |
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Other requirements |
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Language skills |
English – fluent Ukrainian, Russian - fluent |
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PC Skills |
Advanced user |
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Driving license |
«B» Category |
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Specific knowledge/ experience areas |
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· Experience in CRM and project management · Proven strong accounting management and relationship building skills. · Ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level · Experience in delivering client-focused solutions based on customer needs · Excellent verbal and written communications skills · Exceptional skills in resolving financial statistics with little supervision. |
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