Vacancies lifecell

Corporate Solution Expert

Kyiv region Marketing

Responsibilities

a)  Management and support of existing services or full direction of services:

regular analysis and control of services usage (inclusive by means of special tools/systems), carrying out performance reports  on daily/weekly/monthly basis;

·  testing and controlling existing services, discovering bugs and shortcomings and applying in-time measures to eliminate them;

·  initiating and implementing changes to services (inclusive functionality and design) in order to provide them in the best possible quality subscribers;

·  developing, executing and controlling  CMS, sales channels and other promotional campaigns to increase the number of users and stimulate  the usage;

·  tracking subscriber’s feedbacks and complaints, , initiating and implementing measures targeted to improve end user experience and taking actions to prevent subscriber’s complaints;

·  creating customized complex solutions for corporate clientsbased on existing services including feasibility analyses for economic and technical part.

·  effective interacting with partners companies

·  supporting Customer and TouchPoints including sales channel info, POSM and other necessary documents/ materials

·  support with all legal documentsnecessary for supportof services, solutions, campaigns

b)  Developing new services, and features:

·  monitoring national and international telecom markets,  monitoring and analyses of corporate clients requests, searching for new market opportunities and generating new ideas for services development in line with the targets of Corporate business Functional Group;

·  creating product roadmap for responsible  product direction

·  product idea creating and approval inclusive of analysis of current situation on the market; detailed business case and detailed product design (functional) requirements  - CID; analysis of risks; product marketing mix and other;

·  in case the new product/service requires purchasing a new hardware and/or software and/or 3rd party services,  - participating in creating and approving RFP (request for proposal), analyzing proposals of potential vendors as for product/service functionality, participating in creating and signing a contract with a chosen partner;

·  supervising and controlling execution of a project according to a project time plan;

·  performing end user test to ensure a new solution /service design and functionalities are fully in-line with the requirements;

·  supporting Customer and TouchPoints info, POSM and other necessary documents/ materials creation and ensuring correctness before launch

·  promotion and sales information maintenance

·  participate in Marketing briefs creation

·  developing research briefs; controlling creative materials development;

·  support with all legal documentsnecessary for service launch and supportof services, solutions, campaigns


Conditions

Developing new services, managing and supporting existing services and solutions. Developing new services and complex solutions targeted to generate additional revenue and/or improve user experience


Requirements

Education

Level

Higher

Area

Technical science/ Economics

Working experience:

4years

 Other requirements

Language skills

Fluent English speaking

Literate written English, Ukrainian, Russian

PC Skills

Advanced user Excel, MS Project, MS Visio, Power Point, and other

Driving license

 -

 Specific knowledge/ experience areas

·  GSM basic

·  Project & product management (telecom/mobile/IT)

·  Consumer promotion development

·  Marketing communication and research

·  Marketing mix management

·  Consumer insights


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