Customer Service Process Management
1. Designing, structuring and implementing of business processes related to Customer Service. 2. Scripting the procedures, which describe execution of certain stages of Customer Relations processes and bring it to the knowledge to the representatives, involved in customer service processes. 3. Technical changes initiation and control for Customer Service related systems (including change requests requirements description). 4. Interactions with various units, involved into production of processes, services and products in order to prevent possible negative impact caused by production on Customers or Customer Relations employees. 5. Informational support of Customer Relations employees about functioning and features of new products and services.
Education: Level : Higher Area: IT, Business management Working experience: 1-3 years Other requirements: Language skills Ukraine, Russian - fluent English - advanced PC Skills: Confident user (MS Office, Power Point, etc.) Specific knowledge/ experience areas: Analytic cast of mind, project manager skills and communication skills is preferable. Mind flexibility
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